Billing Frequently Asked Questions

Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.

  • Aloha Surgical Center – facility fee for your surgical procedure.
  • Your surgeon’s office – his/her fee for performing your surgery.
  • Anesthesiologist – his/her fee for anesthesia services for surgery.
  • Radiology – services for x-ray, if required.
  • Pathology – services for tissue specimens removed during surgery requiring further examination.
  • Laboratory – services for laboratory tests run on specimens removed during surgery.

What type of credit cards do you accept?
For your convenience, we can set up automatic payments using your credit card. We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.

When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?
No

Are we able to set up a payment plan?
We do ask that all balances are paid in full within 90 days. For your convenience, we can set up automatic payments using your credit card. If you encounter problems paying within the 90 days, please contact our office immediately at 808-893-0578 and ask for our collections department.

What is your credit and payment policy?

Full payment is due within 90 days of your surgery.  Elective and cosmetic surgery procedures must be paid in full the day of your surgery.

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We may request that your deductible and copay amounts are paid on or before your date of surgery.  You will receive a notice from us regarding the amount to pay.  Self pay accounts are asked to pay 1/3 of the total estimated procedure on or before the date of surgery and to also sign a financial agreement keeping in mind that our balances are due within 90 days.

If you anticipate difficulty in paying your bill within the 90 day period please let us know immediately.